Q: What are the pet policies at OYO properties?
A: Pet policies vary depending on the individual property. Some OYO hotels allow pets with prior approval and may charge additional fees. However, many properties do not permit pets for hygiene and safety reasons. It is best to confirm the pet policy with the specific property before making a booking.
Q: What are the most common complaints about OYO?
A: While OYO offers budget-friendly accommodations, some common complaints from guests include:
Discrepancies between room descriptions and actual conditions
Lack of cleanliness and hygiene in some properties
Poor customer service and responsiveness to complaints
Unprofessional behavior of staff
Difficulty in availing advertised amenities
Q: What happens if I arrive at the OYO property and my room is not available?
A: If your booked room is unavailable upon arrival, you should immediately contact the property manager and OYO customer support. They will try to resolve the issue by providing an alternative room or offering a full refund.
Q: What are the check-in and check-out times at OYO properties?
A: Standard check-in time at OYO properties is 12:00 PM, and check-out time is 11:00 AM. However, these times may vary depending on the specific property. You can find the exact check-in and check-out times during the booking process or on the property's dedicated page.
Q: Does OYO offer services for corporate travel?
A: Yes, OYO offers a program called OYO B Direct specifically designed for managing corporate travel needs. Businesses can book rooms at pre-negotiated rates and manage travel expenses efficiently through the OYO B Direct platform.
Q: Is there a limit on the number of referral invites I can send in the OYO Refer and Earn program?
A: There is no limit to the number of friends you can invite to OYO as part of the Refer and Earn program.
Q: How do I book a room at an OYO property?
A: Booking a room at an OYO property is simple and can be done through their website or app. Here's how:
Visit the website or app and choose your location, travel dates, and number of guests.
Filter the search results based on your preferences like price, amenities, and property type.
Select a property and choose the room type that suits your needs.
Review the room details, amenities, and cancellation policy.
Enter your guest details and make the payment.
You will receive a confirmation email with your booking details.
Q: What should I do if I don't receive my referral reward within 48 hours?
A: If your referral reward is not credited within 48 hours, you may contact OYO customer support for assistance, providing details about the referral and check-out.
Q: What are the payment options available for booking OYO rooms?
A: OYO offers various payment options for booking rooms, including:
Wallets like Paytm, Mobikwik, etc.
Cash on arrival (may vary)
Q: What happens if my referrals are flagged as invalid in the OYO Refer and Earn program?
A: If referrals are flagged as invalid, neither the referrer nor the referee will receive the referral reward.
